Returns & Refunds Policy

At Rikaro Gifts, we want you to be delighted with your purchase. We carefully select and pack our products, but we understand that sometimes an item may need to be returned.

Change of Mind Returns

If you change your mind about your purchase, you may return the item within 7 days of delivery for a refund, provided that:

• The item is unused, undamaged and in its original condition.
• All original packaging, tags, labels and accessories are included.
• The item is in a condition suitable for resale.
• Proof of purchase is provided.

Customers are responsible for the cost of returning change-of-mind items to Rikaro.

Original delivery and shipping charges are non-refundable for change-of-mind returns.

Once your return has been received and inspected, an approved refund will be processed back to your original payment method.

Please ensure returned products are carefully packaged. Rikaro cannot accept responsibility for items damaged or lost during return transit.

Sale & Clearance Items

Change-of-mind returns are not available on items marked Final Sale or Clearance, unless the product is faulty or you are otherwise entitled to a remedy under the Australian Consumer Law.

Faulty, Damaged or Incorrect Items

If your order arrives damaged, faulty, or you receive an incorrect item, please contact us as soon as possible.

To help us resolve the issue quickly, please provide:

• Your order number
• A brief description of the issue
• Clear photographs of the product and, where relevant, the packaging

Depending on the circumstances and your rights under the Australian Consumer Law, we may arrange a repair, replacement, refund or another appropriate remedy.

Where a product is confirmed to be faulty, Rikaro will reimburse reasonable return costs where required under the Australian Consumer Law.

Handmade & Hand-Finished Products

Many Rikaro products, particularly our art glass, crystal and handcrafted decorative pieces, are individually handmade or hand-finished.

Small variations in colour, shape, size, pattern, bubbles, texture or finish may occur between individual pieces. These natural variations are part of the character of handmade products and are not necessarily considered faults.

Clocks & Products with Movements

If you experience an issue with a clock or clock mechanism, please contact us before returning the product. In many cases, our team may be able to assist with troubleshooting or provide an appropriate solution without requiring the entire product to be returned.

How to Request a Return

Before sending an item back, please contact Rikaro with your order number and reason for return.

Please do not return products without contacting us first, as this may delay the processing of your return.

Once your return request has been reviewed, we will provide return instructions.

Refund Processing

Once an approved return has been received and inspected, we will process your refund to the original payment method.

Please allow additional time for your bank, credit card provider or payment provider to process the refund after it has been issued.

Contact Us

If you have any questions about a return, refund or product issue, please contact the Rikaro team and we will be happy to assist.

Rikaro Global Pty Ltd
Australia