At Rikaro Gifts, we take pride in providing high-quality products to our wholesale partners. Please read our refund and return policy carefully, as it applies exclusively to wholesale transactions.

Returns Eligibility
Returns are accepted only for damaged, faulty, or incorrect items. Claims must be made within 7 days of receiving the goods. All returned items must be in their original condition, unused, in their original packaging, and accompanied by proof of purchase or invoice.

How to Lodge a Return
To initiate a return, please email wsales@rikaro.com.au with your business name, invoice number, photo evidence of the damaged or incorrect goods, and a brief description of the issue. Once your request has been approved, we will provide return instructions.

Non-Returnable Items
Returns are not accepted for clearance or sale stock, custom or special orders, items returned without prior authorisation, or change-of-mind purchases.

Refunds & Credits
Approved returns will be processed as store credit or replacement stock rather than cash refunds. If a refund is deemed necessary, it will be issued via the original payment method within 7–10 business days.

Shipping Costs
If the return is due to our error, such as damaged or incorrect items, we will cover the return shipping costs. For all other approved returns, shipping charges are non-refundable, and the customer is responsible for return postage.

Damaged Goods in Transit
Although every order is packed with care, if your goods arrive damaged, please report the issue within 48 hours of delivery. Include photos of the damaged packaging and products so we can work with the courier and resolve the issue promptly.